Press release on temporary closure - COVID-19

Update June 15th, 2020

Reopening Friday June 19, 2020:

Stores in shopping centers in the metropolitan area of Montreal

We have obtained the green light from the government to reopen our stores in the Montreal region in shopping centers. Here is the full list of stores that finally open this Friday:

  • Ernest Place Versailles (Montreal)
  • Ernest Mail Champlain (Brossard)
  • Ernest Galeries Joliette (Joliette)
  • Ernest Fairview Pointe-Claire (Pointe-Claire)
  • Ernest Carrefour Laval (Laval)
  • Ernest Carrefour Angrignon (Lasalle)
  • Ernest Centre Rockland (Mont-Royal)
  • Ernest Promenades Saint-Bruno (Saint-Bruno-de-Montarville)
  • Ernest Galeries Rive Nord (Repentigny)
  • Ernest Galeries d'Anjou (Anjou)
  • Ernest Galeries de Terrebonne (Terrebonne)
  • Ernest Place Rosemère (Rosemère)

Please note that the opening hours are not yet up to date. Please call the store of your choice before traveling to ensure its hours are available.

Thank you for your understanding, your patience and for respecting the measures in place to provide you with a safe and pleasant shopping experience.

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Update May 28th, 2020

Reopening Monday June 1, 2020:

Shops in shopping centers outside the metropolitan area

Many of our stores open their doors in the province's shopping centers. Here is the full list of our stores that are reopening:

  • Ernest Centre Rivière-du-Loup (Rivière-du-loup)
  • Ernest Carrefour du Nord (Saint-Jérôme)
  • Ernest Carrefour de l'Estrie (Sherbrooke)
  • Ernest Laurier Quebec (Quebec)
  • Ernest Promenades Beauport (Quebec)
  • Ernest Galeries de la Capitale (Quebec)
  • Ernest Place Fleur de Lys (Quebec)
  • Ernest Galeries Chagnon (Levis)
  • Ernest Carrefour Rimouski (Rimouski)
  • Ernest Place du Royaume (Chicoutimi)
  • Ernest Centre des Rivières (Trois-Rivières)
  • Ernest Promenades de Gatineau (Gatineau)
  • Ernest Galeries de Granby (Granby)
  • Ernest Promenades Drummondville (Drummondville)

These stores are in addition to our 5 already open storefront stores:

  • Ernest Sainte-Catherine West (Montreal)
  • Ernest Sainte-Catherine East (Montreal)
  • Ernest Old Quebec (Quebec)
  • Ernest DIX30 (Brossard)
  • Ernest CF Champlain (Moncton, NB)

We look forward to welcoming you in our stores!

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Update May 21st, 2020

Reopening: Sainte-Catherine West & East + Quartier DIX30

We are reopening three of stores in the Greater Montreal area on Monday, May 25th 2020.

It is our pleasure to announce the the reopening of our street front stores in the greater metropolitan area to better serve you.

For the opening hours please consult the store locator on our website.  Please note that stores located in shopping Centers remain closed until further notice. We are awaiting further news about reopening in the regions.

Thank you for your patience and understanding during your visit to our store and also for respecting the measures in place for your safety.

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Update May 12th, 2020

Reopening: Ernest CF Champlain - Moncton, New Brunswick

Our boutique located at CF Champlain in New Brunswick officially reopens on Wednesday May 13, 2020.

Safety and prevention measures have been put in place for your store experience. Also, new opening hours are to be expected.

For our other stores in the Quebec province, we hope that few regions will be able to open before May 25, 2020.

However, the entire Greater Montreal must live with an opening that is delayed until May 25 or beyond.

We understand the situation and we want everyone to stay safe.

You can still shop online and take advantage of our exclusive offers. Please understand that we have access to a more reduced inventory in this particular period. We do your best to fulfill your orders as soon as possible.

Thank you for your patience and thank you for choosing us!

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Update May 4th, 2020

Reopening: Ernest Old Quebec

Good news! Our store in Vieux Quebec has reopened!
We are committed to serving you safely.

Following the latest government directives, we are thrilled to reopen our Boutique in Quebec’s historical Old Town.

To insure everyone’s safety we have put new safety measures in place.

- We are limiting the number of clients in store at any one time
- A hand sanitizing station has been installed
- Zones have been created in store to respect social distancing
- Employees are wearing protective visors and/or masks
- At no time will anyone who doesn’t feel well be in the store
- The changing rooms and counters are being rigorously disinfected after each use

We will accept returns but the merchandise will be kept in the bag in the back store for three days before being opened.

Thank you for your comprehension and your patience during your visit.  Your security is our top priority.

We are closely following the news to keep up with the latest protocols and future developments.

Also, some stores like Dix30 and Sainte-Catherine will reopen May 18th. Stay tuned.

Thank you for choosing Ernest, a Quebec company since 1958.

 

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Update April 9, 2020

A big thank you

Ernest wants to take a few moments to thank all the essential workers who dedicate themselves body and soul to the maintenance of our society.

We also want to thank our current government for doing everything in their power to establish effective measures to reduce the spread of this terrible virus.

We also want everyone to follow the safety rules so that everyone you love and yourself are safe.

We also thank all of our loyal customers for continuing to choose us for their clothing needs. (And welcome to those who didn't know us.)

Thank you to all of our 350 employees for keeping up and trusting us. We look forward to seeing you all! We are a proud Quebec company established since 1958. We have gone through several storms over the years and the good weather always returns! #cavabienaller

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Update March 23, 2020

You can still order online


Due to government measures and to protect our staff and comunity we are just serving you online with a reduced team and measures in place.

Ernest maintains his online service at ernest.ca

However, some items may not be available or there may be a delay in delivery.Thank you for your understanding and support.

For all questions relating to your online orders, please use the email: customerservice@ernest.ca and we will follow up as soon as possible.

Extended return policy

We are in a situation completely out of our control with the Covid-19 and we understand that you have to stay home with your loved ones for a while. Ernest therefore temporarily extended his return policy. You will have 15 days from the reopening of our stores to return your purchases made in stores or online since March 1, 2020. If you have any questions, please contact us at customerservice@ernest.ca  and we will get back to you as soon as possible. Thank you for your understanding.

Closed stores

Last Sunday, we also learned of the closing of shopping centers in effect until May 1, 2020. Our stores therefore remain closed until further notice.

We follow the news meticulously and we will keep the information up to date as soon as possible on all our platforms.

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March 18, 2020

In this rapidly evolving situation, we must adapt.

The government has issued strict measures to help flatten the curve of COVID-19. In an effort to ensure the safety of our customers and employees, we regretfully must announce the temporary closure of all our Ernest, Jonathan and Anthony Boutiques as of Wednesday March 18, at 5pm.

We want to advise our loyal customers who have outstanding orders or alterations in-store not to worry: they can be picked up in-store between 11am and 2pm on Saturday March 21. Please let us know if it will be impossible for you to pick these items up and we will make other arrangements for you.

We will be closely watching for news updates regarding the COVID-19 pandemic but for the moment, we expect to resume our usual operations on April 5, 2020.

We encourage all our customers to use our on-line boutique at this time.

We remain strong and optimistic.  Thank you to all our employees for their devotion and trust. We hope to secure their health and safety during this difficult time.  Thank you also to our customers for their continued loyalty.

We are proud of our more than 60 years in business here in Quebec and we have weathered many storms, some more difficult than others, but rest assured we will be back in force when the pandemic has subsided!

Stay healthy and keep your families safe.

The Management of Ernest Enterprises