ONLINE STORE SHOPPING POLICIES

Return / Exchange Policy for online purchases only

 

Thank you for shopping at ernest.ca. Should an online purchase fail to meet your expectations, we will gladly refund or exchange the item.

 

How to proceed with your return or exchange: 

IN ONE OF OUR STORES:

Exchange or Return

 

1a. You must have your invoice on hand if you choose to pass by one of our stores.

 

2a. Go to the closest store at your convenience

https://www.ernest.ca/en/service/

 

BY COURIER:

Return only

(Online returns are eligible for a refund only, exchanges just in stores)

 

1b. Ship the product you wish to return to 

                        9200, boul. Meilleur 

                        suite 101 

                        Montréal (Québec) 

                        H2N 2A9

 

* Please add a copy of your invoice or packing slip inside the box

 

 

2b. Please, send us an email at customerservice@ernest.ca with your order number explaining which article(s) you wish to return along with the reason for return.

 

3b. Once we have received your product, we are going to process your return, and you will receive a confirmation by email. 

 

*. The customer is responsible for shipping fees incurred in the return process

*. Make sure that all conditions below are fulfilled before sending us your return

Conditions:

1. Return or Exchange must be made within 30 days from order date as indicated on the original receipt or packing slip.

2. Merchandise must be in its original packaging, unwashed, unworn, unaltered and with price tickets attached, accompanied by the original receipt (packing slip).

3. Shipping charges are non-refundable.

4. Refunds will be credited in the manner in which payment was made.

5. Items marked as “Final Sale” will not be accepted for return or exchange. (“Final Sale“ is always written in the product or category description if it’s the case) 

6. All exchanges are subject to stock availability in the store.

7. Promotions related to item quantities or combos will be discounted off the refund amount in case of articles included in. (Example: Return of one of two Chinos bought on the promotion “Buy one get one 50% off”)

 

If you have any questions about our online Return / Exchange policy, please contact us at customerservice@ernest.ca.