A special note about children
This Site is not targeted to or intended for use by children. Children under the age of 14 years are not eligible to use this Site unsupervised.
All content on or downloaded from the Site, including without limitation, all text, design, graphics, photographs, code and software used or incorporated into the Site, as well as the organization and presentation of such content and all related copyright, trademarks and other intellectual property rights are owned or licensed by Ernest . The names: Ernest, Orvieto, Anthony of London and other names, words, logos and images appearing on the Site and all intellectual property rights therein are the property of Ernest and are protected by national and international intellectual property laws and treaties. Any use of any such property, unless authorized in writing by Ernest , shall constitute a violation of Ernest's intellectual property rights. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way the Site or any of its content.
Terms and Conditions for Use and Purchases
Use of the Site is restricted to personal use and to make online purchases from Ernest. You shall not use this Site for any other purpose.
These terms and conditions will continue as an agreement between you and Ernest until terminated by us, which we may do for any reason without notice to you. The restrictions we have imposed upon you regarding copying or downloading information, and any disclaimers, limitations or liabilities expressed in the terms and conditions will survive the termination of this agreement.
Ernest sells and ships its merchandise ordered through this Site only within Canada and U.S.. We will only ship to a Canadian and U.S. address.
We reserve the right to refuse an order if the particulars of the order and payment requirements do not satisfy our purchase and delivery conditions.
THE INFORMATION ON THIS SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. ERNEST SPECIFICALLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE CONTENT OF THE SITE WILL BE ACCURATE, UNINTERRUPTED OR OTHERWISE ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR SERVER UPON WHICH IT RESIDES ARE FREE FROM VIRUSES OR ANY OTHER HARMFUL COMPONENTS. YOUR USE OF THE SITE IS COMPLETELY AT YOUR OWN RISK. UNDER NO CIRCUMSTANCES WILL ERNEST , ITS AFFILIATES, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DAMAGES INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED TO THE USE OF THE SITE, THE MATERIALS ON THE SITE, A DELAY OR INABILITY TO USE THE SITE OR OTHERWISE ARISING IN CONNECTION WITH THE SITE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES.
While we use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit using the Site. Please keep this in mind when providing information through the Site.
Web Site Content
As stated in "Disclaimer", we do not warrant that the content of the website is accurate or error-free and so we reserve the right to cancel, to terminate or not to process orders (including accepted orders) where the price or other material information on the site is inaccurate or inventory availability.
We have an anti-spam policy that complies with the C-28 anti-spam law that is in effect since July 1st, 2014. We do not use this Site to disseminate spam. E-mail messages sent in connection with this Site will contain an “unsubscribe” or “opt-out” link. You acknowledge and agree that you will not hide, disable or remove any opt-out or unsubscribe link from any e-mail. You cannot use this Site to disseminate spam.
Control of Your Password
You are responsible for all actions you take with your User ID and Password, including fees charged to your account. Therefore we recommend that you NOT disclose your Password to any third parties. If you choose to share your User ID and Password with any third parties you are responsible for all actions taken with your account. If you lose control of your Password, you may lose control over your personal information and may be subject to legally binding actions taken in your name or on your behalf.
Ernest accepts MasterCard, Visa and Amex for payment of purchases made through this Site. The cardholder must be the person who places the order.
When we receive your order, we will verify your billing address to ensure that it matches the address which you have provided to us. Ernest does not retain your credit card number following authorization by the financial institution issuing the credit card. We do retain the authorization number for the transaction in case you wish to return the purchase for a credit.
Credit Card Security
Shopping on ernest.ca is safe. We value your security and privacy with all online transactions. We use Secure Sockets Layer (“SSL”) technology to protect the security of your credit card information as it is transmitted to us.
SSL is the industry standard for secure commerce transactions. It prevents your personal information from being read by someone else as it travels across the Internet. All of your personal information is encrypted, including credit card number, name and address.
You agree that your use of the Site is governed by the laws of the Province of Quebec, Canada without giving effect to any principles of conflict of law. You agree to comply with all applicable laws in your use of this Site. You agree that any claim brought against Ernest will be brought exclusively in a court of competent jurisdiction in Quebec. We have made all reasonable attempts to comply with all legal requirements known to us in creating and maintaining the Site, but make no representation that any materials on the Site are necessarily acceptable or available in any jurisdiction. If you choose to access the Site from any location other than Quebec, Canada, you do so on your own initiative and you are solely responsible for complying with any applicable local laws. If any part of this agreement is invalid or unenforceable for any reason whatsoever under applicable law, the invalid or unenforceable provision shall be deemed severable from this agreement and shall not affect the validity or enforceability of any remaining provisions.
A “cookie” is a small data file transferred to your computer’s hard drive that allows a Web site to respond to you as an individual, gathering and remembering information about your preferences in order to tailor its operation to your needs, likes and dislikes. Cookies also enable an electronic retailer like Ernest to keep track of a customer’s electronic “shopping cart” before completing a purchase. When your computer accepts a cookie it does not provide us with access to your computer or any personal information about you other than the information you choose to provide to us.
Most browsers will allow you to remove cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. However, if you block or turn off cookies, certain features might not be available to you and our ability to personalize your experience would be limited.
Other Web sites
Final Sale Items
All Masks, undergarments, swimwear, socks or hats are "final sale" and cannot be returned.
Promotions called "We pay the taxes", "Taxes included" or similar Tax related are always using sales taxes values in Quebec.
Promotions called "Buy one, get one 50% off" or similar are always applying the discount on the lower priced item of the combo.
In case of return on 1 or more items that are part of a tiered promo. The promotion price is not applied anymore and the difference will be discounted of amount to be refunded.
Our discount coupons are always applied before taxes. They can only be applied at the moment of completing an order and they are not mixable with any other promotion.
The Ernest Virtual Gift Card, Traditional Gift Card and Procure products are not part of any promotion.
The promotion (for a limited time) "Get 10% off your next purchase online at Ernest.ca" is applied trough a coupon discount code applied at the checkout. Discount does not apply to previous purchases. Does not apply to gift cards. The promotion code you received when signing up is valid online only for one-time use by first-time customers. The applicable discount will automatically be added to your cart when you finalize your order with your promotion code. Offer subject to change without notice and must be redeemed at the time of purchase. Cannot be combined with any other coupon code or cart promotion. Discounts may not be redeemed for cash or cash equivalent.
Orders not delivered due to wrong address or not picked up by the client will be refunded deducting the shipment fee of $9.95+txs at the moment they return to the warehouse.
Mobile Message Service Terms and Conditions
The Boutique Ernest mobile message service (the "Service") is operated by Le Groupe Ernest (“Ernest Enterprises [ Mtl ] Ltd” , “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permittedby applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Le Groupe Ernest’s SMS/text messaging service, you agree to receive recurring SMS/text messages with service-related and promotional messages, including updates, alerts, and information (e.g., order updates, account alerts, etc.) and promotions, specials, and other marketing offers (e.g., cart reminders) from and on behalf of Le Groupe Ernest via text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology.
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Le Groupe Ernest. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Standard message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt-out of the Service at any time. Text the single keyword command STOP to tel:+1 (844) 923-4689. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Groupe Ernest mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to tel:+1 (844) 923-4689 or email mailto:firstname.lastname@example.org.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Last revision: November 2022